Contact Us

E-Mail : [email protected]

Contact Number – +91 9175400006, +91 9031000048

Address: Krome Brew, Punjab (IN)

On-line Ordering

Distributor On-line Ordering is Available on Kromebrew ! We are pleased to offer our distributors the option of placing orders on-line 24 hours a day – 365 days a year! Reflecting our standard procedure, on-line orders are promptly processed from our center and usually ship the same business day.

Product Availability

Kromebrew distribution center in India. Krome Brew ensures that the orders received before 3pm IST are shipped on the same day (Mon-Fri) subject to products being in stock. Orders received after 3pm IST, are shipped the following business day. For orders post 3pm IST on Saturday and ones received Sunday will be processed and shipped on Monday.

Privacy

Your Privacy is very Important for you, Kromebrew value the trust in our relationship. Krome Brew will not share your Personal Information with outside  marketers, third parties or anyone else  without your consent, except to the extent necessary to complete your request for products and services offered through the Krome Brew Websites.

Ordering

Customer Service

If you are not sure of what to order, or have any query, please contact us before Placing an order. We are happy to talk to our customers and will be pleased to provide accurate and descriptive details on any of our products. We Pride to help you have an easy and enjoyable experience with us.

How to Order

You may place orders on-line 24 hours a day – 365 days a year! Reflecting our standard procedure, on-line orders are promptly processed from our center and usually ship the same business day. Our order system processes all payments through a secure network and servers. If your browser does not support secure server ordering systems, you can place your order toll free via E-mail during regular business hours of Monday to Saturday 9:30 am to 5:30 pm.

E-Mail: [email protected]

Payment Options

We accept the Credit Card also accept debit cards (also called check cards, ATM cards, or banking cards). You can also use Internet Banking (wallet and UPI). We also accept payments through PayPal.

Credit Card Declines

When placing an order with us, our ordering system places an authorization against the credit card supplied to make sure the card is valid and sufficient funds are available. If you receive a message that we were unable to authorize your credit card, please check with the issuing bank for your card. Credit cards may be declined for a variety of reasons and we do not have access to the reason why the card was declined.

Product Availability

Kromebrew distribution center in India. Krome Brew ensures that the orders received before 3pm IST are shipped on the same day (Mon-Fri) subject to products being in stock. Orders received after 3pm IST, are shipped the following business day. For orders post 3pm IST on Saturday and ones received Sunday will be processed and shipped on Monday. While we maintain a large inventory of products, it is wise to contact us for item availability if your order is especially urgent. Kromebrew reserves the right to change the prices and specifications of equipment and/or material without notice.

Minimum Order

There is no minimum Order required! You can place an order as little or as much as you like.

Cancellations or refusal of orders

If you are not completely satisfied with your purchase for any reason, please contact us on [email protected] .Contact us for a return authorization number, describe the items being returned and the reason. All returned items must be shipped within twenty (20) days of receipt. Items must be unused and in original condition including the original packaging, documentation, warranty cards, manuals, and accessories.

All orders filled correctly are subject to a minimum 20% ( 500 INR minimum) handling and restocking charge. Customers are responsible for all shipping charges, unless the cause for the return is  Krome Brew’s error. Shipping charges must be prepaid on all return shipments. And for your protection, we recommend you insure all returned packages.  Krome Brew is not responsible for returned shipments that are lost, pilfered, or damaged.

Cancellations or refusal of orders, which have already shipped, are subject to the minimum 20% (INR 500 minimum) handling and restocking charge. Heavy or oversize items that are shipped via freight carrier are also subject to return freight charges.

E- Mail Confirmation

While Placing an order you have to fill your E-mail address along with your billing address and details. After placing an order you will receive an order confirmation email on your registered email address on kromebrew. We will again intimate you regarding the order when order is shipped from our premises. This email will include the shipment tracking details and the carrier’s website link to allow you to track the progress of the shipment.

Order Inquiries

If you have questions about an order you placed, you may reply to your E-mail order confirmation. You can also use the feature of live chat on our website.

Email: [email protected]

Shipping

Shipping Costs

Charges of shipping are completely based on the packing list of products in your order. Shipping software calculates charges taking into account the Product Weight and Dimensions and your location.

Your shopping cart page shows the Estimated Shipping costs + Taxes for the products in the cart and your zip code.The exact cost is calculated by the time you reach the checkout page after filling out your complete delivery address.

Transit Times

Our orders typically take 3-4 business days to be delivered from our Punjab, India warehouse. If your order contains customized and/or out of stock products, allow for longer transit times to accommodate production and shipping from the Outlet. You’ll receive a shipping confirmation email that you can use to track your orders with us.

Order Tracking 

You will receive an email for shipping order confirmation. This email will include the shipment tracking details and the carrier’s website link to allow you to track the progress of the shipment. If you still have questions about an order that has not arrived, please contact us, and one of our knowledgeable customer service associates will be happy to help you.

Check and Report Missing Items

The onus of reporting any missing items from the package, upon delivery, is on the customer. Kindly check that all the products from your order are delivered. If one or more items are missing, get in touch with us immediately and not later than 7 days after receiving your consignment.

Krome Brew cannot be held responsible after the said 7 days post delivery of the order.

Return

Return Policy

If you are not completely satisfied with your purchase for any reason, please contact us on [email protected] . Your satisfaction is our ultimate concern. Authorization is required for any merchandise return. Contact us for a return authorization number, describe the items being returned and the reason. All returned items must be shipped within twenty (20) days of receipt. Items must be unused and in original condition including the original packaging, documentation, warranty cards, manuals, and accessories.

All orders filled correctly are subject to a minimum 20% ( 500 INR minimum) handling and restocking charge. Customers are responsible for all shipping charges, unless the cause for the return is  Krome Brew’s error. Shipping charges must be prepaid on all return shipments. And for your protection, we recommend you insure all returned packages.  Krome Brew is not responsible for returned shipments that are lost, pilfered, or damaged.

Cancellations or refusal of orders, which have already shipped, are subject to the minimum 20% (INR 500 minimum) handling and restocking charge. Heavy or oversize items that are shipped via freight carrier are also subject to return freight charges.

Non-Returnable Products

Custom made or clearance products cannot be returned for credit unless it is a  Krome Brew’s error.

 Refund Processing Time

Our warehouse and accounting staff work hard to process returns as quickly as possible. But processing returns, and posting refunds to credit card, can be complicated. Once returns are received, please allow 7 to 10 business days for a refund to be posted to your credit card or your bank account.

Security And Privacy

Privacy Policy

Krome Brew has created this privacy statement in order to demonstrate our firm commitment to your privacy. The following discloses our information gathering and dissemination practices for a family of websites(Websites). Please note that when you access any external links from Websites (including any Krome Brew subsidiary Websites), they may have different privacy policies specific to those Websites. We encourage you to read all applicable privacy policies.

 Personal Information Collection

Krome Brew may collect personal information such as name/ telephone number, email address, date of birth, home or business and mailing address when you access certain areas of the Krome Brew Websites that provide for the purchase of products, require registration for certain services, or if you require more information about those products/services (Personal Information). If you decide to make reservations or purchase our products/services, we may need to collect certain additional information, like your credit or debit card number and expiration date. Krome Brew will provide you with the choice and means for limiting the use and disclosure of your Personal Information before Krome Brew uses or discloses the Personal Information for a purpose other than for which it was originally collected. At other times, Krome Brew may collect information that cannot be used to identify you. For example, we may aggregate non-personal information about you and other customers who visit our Websites. Aggregated information will not contain any information that can be linked directly back to you.

 How Krome Brew Collects Personal Information?

Krome Brew may use any number of tools to collect information about you, your computer access points, and the web browser that you use to connect to our Websites. For example, cookies are small text files that we place on your computers or devices hard drive or other storage device when you visit our Websites. We may use cookies to personalize your interactions with our Websites. You do not have to accept our cookies and you may set your browser to restrict their use and you may delete them after they have been placed on your hard drive or other storage device. If you do not accept or delete our cookies, some areas of our Websites may take more time to work, or may not function properly.

Our Payment gateway is secure strongly, Your privacy is our main concern. Our technology supports industry-standard 128-bit SSL encryption.

Choice!

Krome Brew will offer you the opportunity to choose (opt in/opt out) whether your Personal Information is: (a) to be disclosed to a third party; or (b) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by you.

Terms of Use

By accessing this website we assume you accept these terms and conditions. Do not continue to use Kromebrew.in if you do not agree to take all of the terms and conditions stated on this page.

Acceptance and Modification of the Terms of Use. 

By accessing or using this Website and our Services, or by clicking to accept or agree to the Terms of Use when this option is made available, you acknowledge that you have read, understand, and agree, without limitation or qualification, to be bound and abide by the Terms of Use. They include our Privacy Policy and Delivery and Orders Policy, both incorporated herein by reference.  If you do not wish to agree to these Terms of Use, you must not access or use the Website or Services. 

The Website and Services are available to users who are eighteen (18) years of age or older.  By using the Website or Services, you represent and warrant that you are of legal age to form a binding contract with Krome brew.

Also, please note that we may revise and update these Terms of Use from time to time at our sole discretion.  All changes are effective immediately when posted and apply to all access to and use of the Website and Services thereafter.  Your continued use of the Website and Services following the posting of changes means that you accept and agree to the changes. It is your responsibility to check these Terms of Use periodically for changes, as these changes are binding on you. 

Privacy and Cookies

Krome Brew does collect personal information such as name, email address, telephone number, etc., that are required to create a user account and to purchase products. You may receive our newsletters, new product launch information and other promotional material from us (unless you choose to unsubscribe) but will not be shared with outside third parties for their direct marketing purposes. 

Our website may collect cookies to give you a better user experience and to tailor products and services specific to your needs. We may also use non-personal aggregate information to improve our Websites.